Better Customer Service Policy – “Move to the Front

of the Line”. All agencies, public corporations and instrumentalities of the government of Guam shall ensure that individuals with mobility disabilities, or are fifty-five

(55)years of age or older, or veterans are allowed to move to the front of the line for customer service requests and remittance of payments, and treated on a first come – first served basis. This Section does not apply where patrons of an agency are scheduled by appointment. Nothing herein is intended to prevent an agency, public corporation or instrumentality from creating separate service lines to accommodate patrons with mobility disabilities, or are fifty-five COL1/11/2022 CH 3 DEPARTMENTS OF THE GOVERNMENT

(55)years of age or older, or veterans. The provisions of this Section shall not affect the policies, priorities and protocols for rendering triage/treatment of patients for medical care.