Definitions

As used in this Chapter:

(1)Customer means a person standing in contractual relationship with the Guam Waterworks Authority or the Guam Power Authority whereby said contract calls for the respective agency to supply the customer with water or power, respectively.

(2)Agency means the Guam Waterworks Authority and the Guam Power Authority, as may appear from the context.

(3)Commission means the Public Utilities Commission.

(4)Customer complaint means the complaint filed with an agency detailing reasons why a customer believes an agency billing is erroneous or an agency action is harmful to him.

(5)Agency statement means a written statement prepared by the agency involved responding to a customer complaint.

(6)Deposit payment means a cash payment to be made at the time a customer complaint is filed. The deposit payment shall not exceed an amount equal to the average of three

(3)months’ billing prior to the time that the dispute arose.